Virginia, Maryland and North Carolina

CSF is performing an operational assessment of the intergovernmental child support caseloads in Virginia, Maryland, and North Carolina

In this tri-state collaboration, CSF is performing an operational assessment of the intergovernmental child support caseload in Virginia, Maryland, and North Carolina under a two-year federal grant from the Office of Child Support Enforcement.  CSF will be providing recommendations for business process improvements that can be implemented across the tri-state region despite substantial programmatic differences. The goal is to improve performance in three areas: child support collections, customer service, and timeframes for intergovernmental cases.  CSF will assist the three states in implementing the changes and using data analytics to determine the success of the project.