SLI assisted the Washington State Employment Security Department (ESD) improve the quality of the agency's new Unemployment Insurance (UI) tax/contributions system, by providing periodic IV&V reviews of project processes and artifacts.
Of particular importance was the quality of SLI’s recommendations to mitigate project risks and issues. We found their recommendations to be practical and actionable, with the goal of improving quality.Michael McVicker, Assistant Commissioner - Information Technology Services
Employment Security Department - State of Washington
The program was supported by a 25-year old legacy system, including 15 ancillary systems that provide additional functionality. The legacy systems were built on antiquated technology, inflexible to the need for ongoing modifications, and costly to maintain. At the same time, the UI Tax program had become more complex over the past 30 years since the original system was envisioned and its customers were demanding a modern system consistent with today’s technology and user experience.
ESD initiated an information technology project, the Next Generation Tax System (NGTS), to replace its aging UI Tax system. ESD subsequently established a contract with a major systems integration firm experienced in the implementation of UI Tax systems to develop the NGTS. Development work began in late 2008 and completed in August 2013.
ESD determined that oversight was necessary to review the processes, deliverables, and code provided by the Integration Contractor (IC), which was independent of ESD, the QA Contractor, and Project Management efforts. ESD defined a role for an Independent Verification and Validation (IV&V) Contractor to address the following critical needs:
- Verification to assure that the software and other work products and processes developed by the IC (including any components developed by ESD or others) performed according to specifications and requirements.
- Validation to ensure that the system as developed met the current and intended needs and uses of the UI program, including any changes to the business operations. Through a competitive procurement process, ESD contracted with SLI Global Solutions to perform IV&V services on the NGTS Project.