SLI assisted the Oregon Department of Justice (DOJ) Division of Child Support improve the quality of the Agency's new Child Support System Project known as the Origin System Project, by providing periodic IV&V reviews of project processes and artifacts. The SLI IV&V team’s ability to recognize process improvement opportunities and a commitment to collaboration with the agency improved project outcomes
The Agency appreciated the flexibility and willingness of SLI and OCSE to try a different approach so we could maximize the value of SLI’s review and feedback.Karen Coleman, Project Director
Oregon Department of Justice (DOJ) - Division of Child Support
Early in 2014 the Oregon Department of Justice (DOJ) Division of Child Support (Agency) made the strategic decision to replace its aging child support enforcement automated system, and the Agency commenced their new Child Support system replacement project known as the Origin System Project. When such projects are undertaken, the federal Office of Child Support Enforcement (OCSE) requires the Agency to engage an Independent Verification and Validation (IV&V) provider. Through a competitive procurement process SLI Government Solutions was selected to deliver these IV&V services, which began in August of 2015.
The Agency’s procurement included standard IV&V service language and a detailed scope of work. The Agency requested a modest level of service using industry standards based on the perceived level of risk associated with this project. The frequency for IV&V services was scheduled to be every six months (periodic) with an estimated review cycle of ten to twelve weeks in duration. Since this was a transfer of technology from other states, periodic IV&V was deemed appropriate by OCSE.
The main concern for the Agency was preparing to address the amount of staff resource time it would take to participate and respond to IV&V findings, recommendations, and service needs. SLI understood this concern and, working collaboratively with the Agency, agreed to look for ways to minimize the impact of IV&V service needs on the Project team, while delivering the high-quality services for which SLI is known.