Manages IT risk, assesses project, product and process quality, conducts project health check assessments, and oversees system testing and system certification.Learn More
Center for Systems Integrity manages IT project risk and contract compliance through independent verification and validation (IV&V), quality assurance, software testing, security assessments, and more for government health and human services agencies involved with Medicaid, eligibility, unemployment insurance, child support, child welfare, and transportation.Read More
Center for the Support of Families develops, improves, and redesigns services for government agencies that deliver child support and child welfare services to children and families with nationally renowned subject matter expertise and a strong foundation in best practices.Read More
SLI has been a tremendous help as the IV&V vendor in review and evaluation of project process, documents, and reports. They have provided an independent review of project issues and risks as well as recommendations to reduce these issues and risks. They have provided necessary staff and assistance to help the State with project activities. Their leadership role has been a great advantage and help to the State.
SLI’s staff members were highly qualified and professional. They proved to be a valued asset to the project. I greatly appreciated their independent perspective on the health of the project and found their assessments to be factually based and their recommendations to be well defined and actionable. SLI clearly communicated these findings and recommendations to the team and our executive steering committee. SLI's contributions were particularly helpful in working with and gaining CMS approval of our efforts including successful completion for all phases of Federal Hub testing.
One of our most challenging aspects in providing child support services has been in setting customer expectations about what we can and cannot do and interacting in a concise, calm, and meaningful way. Complaints seemed to escalate. After trying many different approaches to this problem, we have found the results from CSF's interactive and topic specific training to be the most effective in terms of employee and customer satisfaction. The customer service training that CSF provided included thorough instruction on who our customers are, their concerns, how best to work with them, and what communication skills should be utilized in the process. Participants found the training to be very valuable – especially since it was child support specific.
We normally provide our training in-house, but decided to try something different and bring in an outside expert. It was a great choice” “…[the] approach appealed to everyone from front-line workers to attorneys to administrators. The reviews were very good.
I first saw Cynthia Bryant present a short workshop on Collaborative Negotiations in 2010 at a Conference and immediately wanted her to come train my staff. Her training is designed specifically for child support staff and she incorporates real situations a case manager faces every day. Both seasoned and new caseworkers have attended her training and all of them have expressed how valuable her techniques for working with child support customers have been. Our stipulation rate has increased dramatically after staff attended her training!
The members of the work group that…[CSF] used in Louisiana were very familiar with the child support process and policy. They made valid recommendations and were able to ‘sit down at the table’ with us and discuss all of the details involved in running a state child support program. I cannot honestly say that CSF can walk on child support waters, but they are pretty good swimmers!
I am extremely pleased to provide an enthusiastic and unqualified reference for the Center for the Support of Families. We engaged the Center to provide a comprehensive analysis, findings, and specific actionable recommendations to improve the measurable performance of our program. The Center exceeded our expectations in terms of process and results. They were…effective working with all levels of staff and their recommendations were laid out in a way that helped us easily move into a practical, time specific implementation mode.
The SLI QA team has been doing an excellent job evaluating, identifying, documenting, and recommending adjustments to their activities, resources, and deliverables. Their services have significantly enhanced our confidence that the delivered solutions will meet the required quality standards. We have found SLI’s people and process to be a valuable addition to our project.
Washington's ESD was very satisfied with the worked performed by SLI. Their deliverables were submitted on time and were of a high quality. The concerns, risks, and issues raised by SLI were accurate and focused on the appropriate technical aspects of our project. SLI was also effective in developing a strong working relationship with ESD and the other vendor partners, which provided to be extremely beneficial in managing the project in a professional and collegial manner. Of particular importance was the quality of SLI’s recommendations to mitigate project risks and issues. We found their recommendations to be practical and actionable, with the goal of improving quality. Their technical assessments were presented clearly and concisely so that our project and executive leadership were able make informed decisions. I can recommend SLI as an IV&V vendor without reservation.
SLI was a valuable partner in assisting the agency in deploying a high-quality system that was comprehensively tested. Their team’s combination of testing expertise and MMIS knowledge gave me and our user community confidence that the system would help us deliver more timely and accurate results to our recipients and providers. SLI’s efforts were a significant factor in the agency receiving CMS certification of the MMIS on the first attempt, ahead of schedule.
I am writing to thank you and all the SLI employees for the assistance and service provided to the ELIAS project over the last five and half years. SLI has demonstrated a high-level of accountability to the project. Your employees contributed to the success of the ELIAS project. The SLI team worked well with DHS and the other vendors on this project. The team put their best work forward from the initial stages of the project’s development to where we are at today so that we could get our work completed on time.
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