I cannot honestly say that CSF can walk on child support waters, but they are pretty good swimmers!
Robbie Endris Former Executive Director, Louisiana Support Enforcement Services
The Center for the Support of Families (CSF) is a recognized leader in improving program practices and policies for child and family services agencies. Our nationally acclaimed subject matter experts have played key roles in some of the largest and most important family services initiatives in the United States.
Our creative, dedicated professionals in our child support and child welfare practices have deep experience in helping to shape the way programs and services are delivered to and for children and families. Using our specially designed five-step methodology, we integrate new and proven strategies and technologies to support federal, state, and local agencies.
Since our founding in 1991, we have formed partnerships with more than 44 state and local agencies delivering services for child support, child welfare, welfare-to-work transition, childcare, and other programs that impact children and families. Our range of services includes strategic planning, policy analysis, business process analysis and reform, implementation assistance, and training and coaching for policy, program delivery and customer service staff. Read our white papers and testimonials to learn more about how we help child and family services agencies shape and improve their programs and services.
CSF Experience in 39 Individual States
State Contract Vehicles and Master Service Agreements
CSF’s Clients and Projects
CSF Division State Contract Vehicles and Master Service Agreements
SLI’s Portfolio of active State Contract Vehicles and MSAs enables state agencies to rapidly procure high quality program design, process improvement, training, and policy development services. These contract vehicles and MSAs demonstrate that SLI has repeatedly been judged as a Tier One provider of child support and child welfare consulting services by state IT evaluation teams across the nation.
Department of General Services
Business Consultants for:
◦ Activity Based Management
◦ Business Planning
◦ Change Management
◦ Organizational Assessment
◦ Program Design
◦ Program Development
◦ Program Implementation
◦ Strategic Planning
◦ Performance Review
◦ Training Development
Department for Children and Families
Department of Information Technology
Consulting and Technical Services
◦ FA 11: Business Process Consulting
◦ FA 16: Media and Training Center Support
Commonwealth of Massachusetts
Department of Children and Families
Qualified Child Welfare Consultants
Department of Social Services
Technical Assistance & Support Services
Department of Social Services
Department of Finance and Management
Business Process Management
Department of Enterprise Services (DES)
Strategic Business Analysis Consulting Services (Non IT)
Management Analysis Consulting Services
Organizational Development Consulting Services
Customer Service Training
We’re Here to Help Child Support and Child Welfare Agencies . . .
Our Child Support Practice
Our Child Support Practice is home to seasoned veterans and nationally known experts in public policy, federal and state child support law, children’s rights, business process redesign, strategic planning, training, and CSE privatization.
Our Child Welfare Practice
Our Child Welfare Practice includes leading authorities in child safety and risk, placement needs of older youth and adolescents, family and child strengths and needs assessment, child welfare intervention, social service delivery, and outcomes measurement for children and families.
Discover why the NCSEA honored us in 2017 with the President’s Award for Corporate Associate of the Year, recognizing our work in developing “policies and programs that truly shape the future of child support".
Services We Offer
We provide the following, best-in-class services to federal, state and local agencies:
Program Evaluation and Improvement
Child Welfare program redesign and reform
Child Support program improvement
Continuous quality improvement (CQI)
Child Welfare practice models
Child Welfare policy and practice training
Child Support policy and practice training
Collaborative negotiations training
Customer service training
Legislative Policy and Gap Analysis
Child Support Operations
Consumer Education and Outreach
We partner with agency stakeholders to achieve success through our proven five-step methodology, designed for human services and informed and tested by a range of program improvement projects. Using this methodology, our subject matter experts conduct in-depth analyses of service delivery systems and recommend actionable strategies for improving program efficiency, effectiveness, and quality.
How Can We Help You?
Read our white papers and testimonials to learn more about how we help child and family services agencies shape and improve their programs and services.
One of our most challenging aspects in providing child support services has been in setting customer expectations about what we can and cannot do and interacting in a concise, calm, and meaningful way. Complaints seemed to escalate. After trying many different approaches to this problem, we have found the results from CSF's interactive and topic specific training to be the most effective in terms of employee and customer satisfaction. The customer service training that CSF provided included thorough instruction on who our customers are, their concerns, how best to work with them, and what communication skills should be utilized in the process. Participants found the training to be very valuable – especially since it was child support specific.
Joe DiPrimio, Executive Director, Maryland Child Support Enforcement Administration
We normally provide our training in-house, but decided to try something different and bring in an outside expert. It was a great choice” “…[the] approach appealed to everyone from front-line workers to attorneys to administrators. The reviews were very good.
Jim Fleming, Director, North Dakota Child Support
The members of the work group that…[CSF] used in Louisiana were very familiar with the child support process and policy. They made valid recommendations and were able to ‘sit down at the table’ with us and discuss all of the details involved in running a state child support program. I cannot honestly say that CSF can walk on child support waters, but they are pretty good swimmers!
Robbie Endris, former Executive Director, Louisiana Support Enforcement Services
I am extremely pleased to provide an enthusiastic and unqualified reference for the Center for the Support of Families. We engaged the Center to provide a comprehensive analysis, findings, and specific actionable recommendations to improve the measurable performance of our program. The Center exceeded our expectations in terms of process and results. They were…effective working with all levels of staff and their recommendations were laid out in a way that helped us easily move into a practical, time specific implementation mode.
Joe Raymond, Director, Forsyth County, North Carolina, Department of Social Services
I first saw Cynthia Bryant present a short workshop on Collaborative Negotiations in 2010 at a Conference and immediately wanted her to come train my staff. Her training is designed specifically for child support staff and she incorporates real situations a case manager faces every day. Both seasoned and new caseworkers have attended her training and all of them have expressed how valuable her techniques for working with child support customers have been. Our stipulation rate has increased dramatically after staff attended her training!
Terri Love, Director, Shasta County, California, Department of Child Support Services
Reach out to learn more about how we can help your human service agency.