Maryland partnered with SLI to improve business processes to better enable the Commission to deliver workers' compensation services to employers and injured workers.
The existing automated system is based on antiquated technology that no longer meets the agency or customers’ needs. The agency was burdened with labor intensive processes with a great deal of handling and transportation of paper documents. The aging system infrastructure also put the agency at risk for hardware failure and made it difficult to update applications.
WCC realized they needed an Enterprise System Modernization (ESM) effort to move from depending on multiple stand-alone systems to an enterprise application and architecture as a way to take advantage of new technologies and streamline work flows.
WCC asked for a Business Process and Technology Assessment (BPTA) to develop a detailed list of short-term and long-term risks and issues paired with recommendations and an action plan for workflow improvements and recommendations for technology. These plans would be used to provide design alternatives to migrate from the current collection of disparate information systems platforms to an enterprise-wide framework of current technology with credible extensibility capabilities.